top of page

Frequently Asked Questions

Please reach us at if you cannot find the answers to your question.

What is your cancellation policy?

We know that life can surprise you and create some necessary changes in your schedule. To accommodate a waitlist and to provide space for other clients who may wish to have a session, 48-hours notice is required for any session changes or cancellations. Cancellations made within 48-hours of your appointment are subject to the full session fee ($150/individual and $220/family & relationship). Extenuating circumstances will always be taken into consideration, so please contact us should you be concerned. 

Is counselling confidential?

Part of what makes counselling work is the confidentiality. Everything you share with your counsellor is kept private with the exception of the following:

  • If you or anyone else is at imminent risk of harm 

  • If a child or vulnerable adult is at risk or is being abused or neglected

  • If ordered by law in a court of subpoena

  • If you provide written consent allowing confidential information to be shared. 


Confidentiality is heavily discussed during your first session. You can also contact your counsellor directly for further information on these limits.

What can I expect from my first session?

The first counselling session is an opportunity for you to share with your counsellor what you think will be important for your work together. You will be asked some standard questions such as your reasons for coming to counselling and how counselling can be helpful for you. You will also be asked questions about your personal interests and future goals. If any questions make you uncomfortable, you do not have to answer them. This is also a good time for you to ask any questions you have for your counsellor. Our team at Solla aims to be as honest and transparent as possible and encourage you to do the same. 

Is counselling covered by extended health benefits?

Most health insurance/extended medical benefit plans partially or fully cover Registered Clinical Counsellors (RCCs). Upon payment of each session, we will provide you with a receipt and your therapist's RCC number for your claim. If you are unsure what your coverage includes, please refer to your coverage plan to confirm whether your sessions would be covered.  

What form of payment do you accept?

Payments are currently accepted via credit card and e-transfer. Details are outlined in the consent form and discussed during our first session.

How many counselling sessions will I need?

This is a common question that clients ask and probably the most difficult to answer. As each individual is unique and has different issues that they seek counselling for, the number of sessions will vary. If this is a concern for you, we encourage you to address this with your counsellor in your first session. 

bottom of page